Rare Space counselling Privacy Policy

Effective Date: 17/08/2023

At Rare Space Counselling, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. By using our services, you agree to the terms outlined in this policy.

1. Data Controller and Contact Information

The data controller for Rare Space Counselling is Jessica Farley, who can be reached at info@rarespacecounselling.com Contact Information]. If you have any questions or concerns regarding your personal data, please contact us.

2. Information We Collect

We collect and process various types of personal data in the course of providing our counselling services. This may include:

  • Personal and contact information (name, address, email, phone number).

  • Health-related information and notes from counselling sessions.

  • Payment details for processing fees.

  • Communication records, including emails and session notes.

3. Legal Basis for Processing

We process your personal data based on the following legal bases:

  • Consent: We will ask for your explicit consent to process your personal and sensitive data for the purpose of providing counselling services.

  • Contractual necessity: Processing your data may be necessary to fulfill the contractual agreement between you and Rare Space Counselling.

4. How We Use Your Information

We use your personal data for the following purposes:

  • Providing counselling services and managing appointments.

  • Responding to inquiries and communication.

  • Administering and processing payments.

  • Keeping records required for professional and legal obligations.

5. Data Retention

We retain your personal data for as long as necessary to provide counselling services and fulfill legal obligations. Once our professional relationship concludes, your data will be securely archived or deleted after 5 years, in accordance with professional (insurance) and legal requirements.

6. Data Security

We are committed to safeguarding your personal data and use appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction.

7. Third Parties

We may share your personal data with third parties, such as secure payment processors or professional advisors, when necessary to provide services or comply with legal obligations.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.

  • Rectification: You can request correction of inaccurate or incomplete data.

  • Erasure: You can request deletion of your data when no longer necessary.

  • Restriction: You can request restriction of processing in certain circumstances.

  • Data Portability: You can request a copy of your data in a structured, commonly used format.

  • Withdraw Consent: You can withdraw consent for processing your data at any time.

9. Complaints

If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

10. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices and legal requirements. Any updates will be posted on our website.

Thank you for entrusting Rare Space Counselling with your personal data. We are committed to protecting your privacy and providing you with the highest level of service.

To find out more about your rights under the Data Protection Act, visit the Information Commissioner’s website: whttps://ico.org.uk/